Refund policy

📄 RETURN & REFUND POLICY

RETURNS

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it

• Unused, with tags, and in its original packaging

• You’ll also need the receipt or proof of purchase

To start a return, you can contact us at:

support@cleanirio.com

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FREE RETURNS

We offer free return shipping for eligible returns.

Once your return request is approved, we will provide instructions on how and where to send your package.

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DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and make it right.

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EXCHANGES

The fastest way to ensure you get what you want is to:

• Return the item you have

• Once the return is accepted, make a separate purchase for the new item

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REFUNDS

We will notify you once we’ve received and inspected your return.

If approved:

• You’ll be automatically refunded on your original payment method

• Please remember it can take some time for your bank or credit card company to process the refund

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NON-RETURNABLE ITEMS

Certain types of items may not be eligible for return, including:

• Used or damaged items not caused by us

• Items returned after the 30-day period

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CONTACT

For any questions about returns or refunds, you can always contact us at:

support@cleanirio.com